Frequently Asked Questions
Q. What is online giving?
A. Online giving is the ability to give a donation or schedule a series of donations using the Internet at centraltolife.com.
Q. How do I get started?
A. First, you must go into the system and create a profile under new user. Thereafter, you can go to the returning user login.
Q. Why do I have to setup an account and password?
A. Setting up an account and password allows you to enter a highly secure environment for your transaction. Once your account and password are established, all of your personal information including credit card information is safe and protected.
Q. Is it secure?
A. All bank and credit card information you enter and store for online giving is secured by McAfee Secure. No one has access to your data unless authorized by you.
Q. Are there any fees involved with giving online?
A. No. You will not pay any fees with an online gift. However, there are some administrative costs to the church associated with processing credit card transactions. You select the dollar amount for your gift. That is the dollar amount that will be recognized as your donation.
Q. Can I use my debit card or credit card?
A. Yes, as long as it is a MasterCard or Visa.
Q. Can I use an electronic check?
Q. Can I try this by giving one time?
A. Yes, you can select 'Give Now' at the top of the screen and enter the contribution amount and payment information for a one-time payment.
Q. How do I make a recurring gift?
A. Yes, you can select 'Scheduled Giving' towards the left of the page and fill out the donation and payment information.
Q. Can I change my personal information or the amount or frequency of my gift once I have set it up?
A. Yes. You can change or cancel your contribution at anytime before the date of your next contribution. Simply log into the system using your user name and password and make the necessary changes in the system.
Q. Can I designate my gift to a particular department or ministry in the Operations budget?
A. Every dollar given to the Operations fund is used to support the global mission of Central UMC; therefore, gifts cannot be designated or restricted for use by a specific department or ministry. However, you can give to other funds besides Operations such as Property Maintenance, Good Sam, Missions, etc.
Q. If we want to help people get out of debt, why does Central accept credit card donations?
A. Used within parameters, debit and credit cards can be an efficient tool for payments and purchases. Many people utilize them in place of checks or cash throughout the month, then pay off the balance in full at the end of the month. For these people, we offer the option of using a debit or credit card for giving. We strongly discourage those who have ongoing credit card debt from exercising this option.
Q. How should I tithe if my income varies from pay period to pay period?
A. Depending on which is more feasible for your situation, you can handle tithing with a fluctuating income in a couple of different ways. Some people choose to give exactly one tenth of their earnings for each pay period. Others estimate their total earnings for the year and give a portion of the total tithe each week or month throughout the year.
Q. Should I tithe off my gross earnings or the net amount of my paycheck?
A. Scripture doesn’t use the literal terms “gross” or “net”. It is more important to note that the spirit in which we give is of greatest value to God. In II Corinthians 9 we read “Each one of you must give as you have made up your mind to give; not reluctantly or under compulsion, for God loves a cheerful giver.”
Q. Can I review my donation history online?
A. Yes. The site will allow you to view the history of your online contributions for several months. (Please note the donations you make with a check or in cash will not be reflected on this record; therefore, the online history screen should not be used for tax purposes).
Q. Will I still receive regular quarterly contribution statements from the church?
A. Yes. The church will continue to send contribution statements to you by mail or email for tax purposes. If you are not signed up to receive your contribution statements by email and would like to do so, please email Julia Thorn at
Q. When will the debit card contributions be taken from my account?
A. Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or holiday, the transaction will be initiated on the next banking day.
Q. How do I participate in the weekly offering if my contribution is automatically processed online?
A. You can still participate in the offering during the service by reflecting on the message of the song or media that is being presented during the offering time.
Q. To whom do I talk if I have more questions?
A. Please contact Penny Mills at 479-442-1801 or and she will be glad to answer any questions that you may have.